Help Centre

In stock items are available for dispatch within 48 hours after payment is received. In the event that we experience any delivery delays outside of our specified delivery time frames, we will notify you of this and dispatch part shipment of your order where possible. Once your order has been shipped you will receive an email with your tracking number as well as any other shipping information.

All club equipment and activator orders will be received within 5 working days.

All participant orders will be received within 7 working days.

The All Stars Cricket Shop operates as an online store only and any purchases made through the shop can be purchased online only with delivery only.

Unfortunately, we do not offer an express post service

Please check your order details and shipping details prior to placing your order as it is not possible to change these details after an order is placed. 

Yes, we can delivery to both residential and business addresses. We request that the delivery address specified be a destination where deliveries can be received between the hours of 9am-5.30pm.

Please contact us by lodging a ticket enquiry by clicking the ‘Help’ button in the bottom right or calling 0800 085 7998 and include your order number for reference. If you have a faulty product, please include photos of the items to show the problem.

We accept online payment only by Credit Card, Apple Pay and Google Pay. We do not accept cash or any other forms of payment. Payment must be received prior to your order being dispatched. All Stars Store Credit can also be used to pay for Activator and Club orders.

Our shopping cart will allow you to re-attempt to make a payment, please check you have entered all correct details including expiry date and that funds are available. 

If you can’t find the answer to your question, please lodging a ticket enquiry by clicking the Help button or calling 0800 085 7998. If you are enquiring about an existing order with us, please include your order number.  

You can check how much store credit you have by logging into your account. The amount of credit you have will show in green under your Account Details.

Store Credit is automatically redeemed at the checkout. Please add your items to your cart and checkout with store credit to redeem.

There could be a number of reasons that you do not have store credit in your account. For the 2021 Season, All Stars Centres receive £5 per participant at their centre. This store credit is put directly into your online shop account if you are the Key Contact for your club in Clubspark. If you do not have any store credit, this might be because you are not the Key Contact in ClubSpark, because you are yet to have 10 participants sign up for the 2021 season or because your store credit has already been redeemed on a previous order.

New All Stars Centres: New All Stars Centres in 2021 are will receive a Full Centre Kit, Banners and 4 x Activator T-Shirts when your club reaches 10 participants. They will also receive £5.00 of store credit per participant to spend on the shop.

Returning All Stars Centres: Returning All Stars Centres in 2021 will receive £5.00 of store credit per participant to spend on the shop. This store credit can be used to purchase whatever items your club needs!

Dynamos Centres: All Dynamos Centres will receive a Full Centre Kit, Banners and 4 x Activator T-Shirts when your club reaches 10 participants. Your club will receive the same equipment again when your centre reaches 36 participants, 72 participants and 108 participants.

If you are a new All Stars Club or Dynamos Club for 2021 and are eligible to receive equipment for your centre, these products will be automatically added into your cart. Simply, activate your account by clicking the ‘Activate my Account’ button in your account activation email, log into your account and click into your cart. You will see any kit here. For the Activator T-Shirts, select the sizes that you require. If you wish to shop for more equipment before checking out, simply add the other products you would like into your cart before you hit checkout.

This can be done by logging into ClubSpark. Please contact Customer Service if you are unable to do this.

For the 2021 season, only new All Stars and Dynamos clubs will be receiving the specified Centre Kit, Banners and Activator T-Shirts. Returning All Stars Centres will receive £5 of store credit per participant at the centre to redeem on whatever they require from the All Stars Dynamos Cricket Shop, instead of having specific equipment allocated.

If you log into your account and then click into the cart – you should see your free kit there. Simply select your sizes for the Activator T-shirts and checkout.

Your t-shirts will already be added into the cart, however there is a dropdown button that allows you to select your desired size.

Store credit can be spent on any Club or Activator products. Store credit cannot be used for individual participant items.

For the 2021 season, returning All Stars clubs will receive £5 of store credit per participant to be spent on the All Stars Online Shop. This provides clubs with more flexibility to purchase the items that they require for their club instead of being given a specific Centre Kit, Banners and Apparel Bundle.

If you have previously activated your account, then try clicking the ‘I forgot my Password’ button to reset your password. If you have not activated your account then check your emails (please check your junk/spam to ensure it hasn't been missed) for an Account Invite email where you will be able to activate your All Stars Dynamos Shop Account and set up your password. If you are still unable to log in, please contact us by lodging a ticket enquiry or calling 0800 085 7998.

If you are the Key Contact in Clubspark for your club and did not receive your email to activate your account, please check your junk/spam folder to ensure the email did not go in there. If you still do not have the email, please contact us by lodging a ticket enquiry or calling 0800 085 7998.

If you have just become the Key Contact in ClubSpark, there is a chance this has not yet been updated on the shop. Please contact us by lodging a ticket enquiry or calling 0800 085 7998.

1.     When your centre reaches 10 participants for All Stars or Dynamos, the Key Contact at your club will be set up with an account on the All Stars and Dynamos Online Shop

2.     The Key Contact at your club will receive an Account Activation email.

3.     Click the blue ‘Activate my Account’ button in this email and set up your password.

4.     You will then be redirected to your account, where you will see any store credit that you have to spent and if you are eligible for any free kit.

Store credit and free equipment are only available to All Stars and Dynamos Centres only. Unfortunately, parents and participants are not eligible for this.

Due to the way personalised t-shirts are processed and printed, there can only be one per order. If you need to order more than one, we advise you to place multiple separate orders. There is no delivery charge, so there is no added cost to do this. We apologise for this inconvenience.

Unfortunately, at this stage, we are not able to offer the stump set to be purchased individually on the shop. We apologise for this inconvenience.